Frequently asked questions
How do I find the right size?
All sizes follow standard European sizing. Where applicable, we recommend checking the size guide on the product page to find your best fit.
How should I care for footwear?
We recommend cleaning your footwear using a damp cloth to gently remove dirt and stains. Allow them to air dry naturally and avoid machine washing.
Can the footwear be worn in the rain?
While our materials are durable, we do not recommend wearing the footwear in heavy rain. Excessive moisture may affect the material and longevity of the product.
How can I track my order?
You can track your order by clicking on the link provided in your shipping confirmation email. Alternatively, use your tracking number and Click here to track your order directly.
Any questions? Feel free to email us at info@eatonharper.com and we will get back to you in 24 hours!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times to expect:
Processing Time: 1–3 business days (Monday to Friday)
Transit Time: 3–10 business days (Monday to Friday)
Total Delivery Time: 4–13 business days
Order Cutoff Time: 18:00 (6:00 PM GMT)
Time Zone: GMT (Greenwich Mean Time) / BST (British Summer Time)
How much does shipping cost?
Shipping is calculated based on your location and the items in your order.
Standard Royal Mail Shipping – We offer free standard shipping on all orders throughout the UK.
What should I do if my item arrives damaged?
If your order arrived damaged, please contact us within 7 days of delivery at info@eatonharper.com with:
– Your order number
– Clear photos of the damage
– A brief description of the problem
We will find a solution as quickly as possible.
How do I get in touch?
Any questions? Feel free to contact us in any of the following ways and we will get back to you in 48 hours!
Contact Page: Contact us here
Opening Hours: Monday to Friday: 08:00 – 18:00 (GMT)

